Acceptance
By browsing this website or submitting an enquiry you agree to these terms, together with the privacy policy and the disclaimer. If you do not accept them, do not use the site.
Definitions
"Services" means the tradesperson referral and booking service offered through this website.
"Provider" means the independent tree contractor, company or business that performs the work.
"Us", "our" and "we" refers to southerntreecare.com.au and SugarLoaf Digital Pty Ltd (ABN 90 657 585 370), including its directors and employees.
"You" and "customer" refers to the visitor, customer or person using this website or the Services.
What we do and do not do
We act as a facilitator, matching people who need tree work with independent contractors who provide it. We do not perform the tree work ourselves.
All professional services are the responsibility of the Provider. The contract for the work is between you and the Provider. We are not a party to it, we do not supervise it, and we do not guarantee it.
Any parts, materials or plant required for a job are additional to a quoted amount for labour unless the Provider's quote says otherwise.
Quotes and bookings
Quotes are provided by the Provider, not by us. Indicative prices published on this site — including those in the cost guide — are general guidance drawn from typical Illawarra jobs. They are not offers, they are not binding on anyone, and the price for your job is whatever the Provider quotes in writing after inspecting it.
We rely on the information you give us to make a sensible match. If the description of the job is materially different from what the Provider finds on arrival, the quote will change.
Your responsibilities
You are responsible for confirming, directly with the Provider and before work starts: their public liability insurance, their qualifications and competence, the scope of the work, and the price. We do not inspect, verify or audit contractor licensing, certification, insurance or competence, and you should not treat a referral as an endorsement of any of those things.
You are responsible for obtaining any council approval required for tree work on your property. Tree preservation controls apply across Wollongong City, Shellharbour City and Kiama Municipal council areas, and the penalty for removing or damaging a protected tree without approval falls on the property owner. See the council approval guide.
You are responsible for having the authority to commission work on the tree in question. Do not book work on a neighbour's tree, a shared boundary tree or a council street tree without resolving that first.
Disputes between you and a contractor
Any agreement for work is between you and the Provider. We are not involved in disputes between customers and Providers and will not arbitrate them. Disputes should be resolved between the parties, with the assistance of the relevant consumer body or professional advice where needed.
Website content
Content on this site is general information about tree work and local conditions. It is not professional arboricultural, legal or engineering advice, and it must not be relied on as a substitute for somebody inspecting your actual tree or your actual circumstances. The pages discussing NSW tree law are general explanation only.
While we try to keep content accurate and current, we do not warrant that it is free of errors or omissions. Legislation, council controls and fees change.
Intellectual property
Text, layout, graphics and design on this website are owned by or licensed to us and may not be reproduced, republished or redistributed without permission. You may print or download extracts for your own non-commercial use.
Links
Links to external sites, including council and government resources, are provided for convenience. We do not control those sites and are not responsible for their content or availability.
Limitation of liability
To the extent permitted by law, we are not liable for any direct, indirect, special, consequential or incidental loss arising out of the use of this website, the content on it, or any referral made through it.
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.
Availability
We do not warrant that the website will be available without interruption or free of viruses or other harmful components. We may add to, remove or change content at any time without notice.
Governing law
These terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of that State.
Contact
Questions about these terms go to (02) 4210 5885 or through the contact page. Other notices are listed on the site disclaimers page.